Frequently Asked Question

Yes. At Millions Of Shades, we take product quality and transparency seriously.

Unless clearly stated otherwise in the product description, the branded products sold by us are authentic and original.

We may also offer selected eyewear models marked as Status: High Quality. These products are clearly identified in the product description and are not represented or sold as original products from the stated brand.

Every product is checked before dispatch to ensure it meets our quality standards.

If you experience an issue with your purchase, you may contact us for assistance. For returns or exchanges due to size, fitting, change of mind, colour preference, model preference, or other personal reasons, the request must be submitted within 3 days from the date the item is received, subject to our Return, Refund, and Exchange Policy.

Our goal is to provide clear product information so you can shop with confidence.

We’re pleased to inform you that an invoice/receipt will be automatically generated and dispatched to you upon the shipment of your order. This document serves as confirmation of your purchase and includes all the necessary details.

If, however, you require a specialized prescription glasses receipt for company reimbursement purposes, we kindly ask you to reach out to our customer service team. They will assist you in verifying your purchase and provide you with the necessary documentation tailored to meet your company’s claim requirements.

Feel free to contact us at contact us for any further assistance or clarification. We appreciate your understanding and value your business.

At the moment, Millions Of Shades operates as an online store only and we no longer operate a physical retail outlet.

This allows us to keep our operating costs lower and offer our products at more competitive prices.

We understand that choosing the right eyewear size and fitting can be difficult when shopping online. To reduce the risk of ordering the wrong size, we strongly recommend checking the frame measurements shown on the product page and comparing them with a pair of eyewear that already fits you well.

Where possible, you may also try the same model, size, or a similar frame at a nearby optical store before placing your order with us.

If the eyewear does not fit as expected, you may request a return or exchange within 3 days from the date the item is received, subject to our Return, Refund, and Exchange Policy.

For returns or exchanges due to size, fitting, change of mind, colour preference, model preference, or other personal reasons, the return postage cost will be borne by the customer.

If you are unsure about the size before ordering, please contact us and we will be happy to assist.

Discovering the right eyewear size is a breeze with www.millionsofshades.my. The simplest method is to inspect the size details printed on the inside of your current frames – an instant reference to guide you to the perfect fit.

For those who prefer a DIY approach, you can measure your face size accurately for a tailored fit. Every model showcased on our website comes with comprehensive measurements, empowering you to make an informed decision and select frames that complement your unique dimensions seamlessly.

However, we understand that even with the best guidance, there may be instances where the eyewear received does not fit as expected.

For returns or exchanges due to size, fitting, change of mind, colour preference, model preference, or other personal reasons, the request must be submitted within 3 days from the date the item is received.

Please note that the return postage cost will be borne by the customer. To avoid unnecessary shipping costs, we strongly recommend checking the measurements shown on the product page or trying the same model, size, or a similar frame at a nearby optical store before placing your order.

Millions Of Shades provides a 1-year warranty against manufacturing defects from the date of purchase, unless otherwise stated on the individual product page.

This warranty covers defects in materials or workmanship under normal and intended use.

The warranty does not cover:

• Scratches on lenses caused during use

• Accidental damage, impact, drops, or breakage

• Damage caused by misuse, abuse, neglect, or improper handling

• Damage caused by improper storage

• Normal wear and tear

• Unauthorized modifications or repairs

• Damage to prescription lenses fitted by another party

• Cosmetic deterioration resulting from normal use

If you believe your eyewear has a manufacturing defect, please contact us with your order number, proof of purchase, and clear photos or videos showing the issue.

Our team will assess the warranty claim. If the issue is confirmed to be a manufacturing defect covered by our warranty, Millions Of Shades will provide an appropriate resolution, which may include repair, replacement of the affected part, replacement of the product, or another suitable solution, depending on the circumstances and product availability.

MOS Accidental Protection Plan

Our standard 1-year warranty covers manufacturing defects only. It does not cover accidental damage.

For selected eligible products, customers may purchase the MOS Accidental Protection Plan for additional protection against eligible accidental damage that would normally fall outside the standard manufacturing warranty.

Coverage, claim limits, exclusions, repair or replacement options, and other conditions are subject to the applicable MOS Accidental Protection Plan terms.

Please refer to the MOS Accidental Protection Plan page for full details.

Please note: Warranty coverage and MOS Accidental Protection are separate from our Return, Refund, and Exchange Policy. Returns due to size, fitting, colour or model preference, change of mind, or other personal reasons are subject to our applicable return policy.

Yes. Unless clearly stated otherwise in the product description, the branded products sold by Millions Of Shades are authentic and original.

For transparency, we may also offer selected High Quality eyewear models at a more affordable price, particularly certain optical frame designs.

These products will always be clearly identified in the product description with:

Status: High Quality

A product marked High Quality is not represented or sold as an original product from the stated brand.

If a product does not carry the “Status: High Quality” label, it is sold by Millions Of Shades as an authentic and original product.

We strongly encourage customers to check the Product Description before purchasing, where the product status and specifications are clearly stated.

For a visual guide and further details, please refer to the image below:

At Millions Of Shades, our goal is to make quality eyewear more accessible at competitive prices.

Our business has experience in import, export, and product sourcing, which allows us to work with different suppliers and sourcing channels to obtain selected products at better costs.

We also operate primarily as an online store, without the higher overheads associated with traditional physical retail stores such as shop rental, utilities, retail staffing, and other operating expenses.

For selected products, our sourcing model may also allow us to reduce the number of intermediaries between the source and the customer. By keeping our overall operating and sourcing costs lower, we are able to pass part of these savings on to our customers.

This is why some of our products may be priced significantly lower than traditional retail prices.

Lower pricing does not automatically mean lower quality or non-original products. Unless clearly stated otherwise in the product description, the branded products sold by Millions Of Shades are authentic and original.

For selected products marked Status: High Quality, the product status will always be clearly stated in the product description so customers can make an informed purchase.

Our aim is simple: to provide good value, transparent product information, and competitive pricing without the unnecessary costs commonly associated with traditional retail.

Do I Receive the Warranty Card / Authenticity Card in My Packaging?

Yes. If the product’s original packaging includes a warranty card, authenticity card, booklet, certificate, or other brand documentation, it will normally be included together with the packaging supplied with your order.

Please note that some warranty or authenticity cards may be left blank or unstamped. Certain brands require these cards to be completed or stamped by an authorised boutique or authorised retailer for their own official warranty registration or claim process.

A blank or unstamped card does not automatically indicate that the product is not authentic.

Millions Of Shades provides our own 1-year warranty against manufacturing defects, subject to our warranty terms and the condition of the product.

For selected eligible products, customers may also purchase the MOS Accidental Protection Plan for additional protection against eligible accidental damage that is not normally covered under the standard manufacturing warranty.

Please refer to the individual product description for details of the packaging, accessories, warranty, and product status supplied with each item.

Your Satisfaction Matters: Hassle-Free Returns and Exchanges

At www.millionsofshades.my, your satisfaction is at the forefront of our commitment.

Yes. You may request an exchange if the item does not suit you due to size, fitting, colour, model preference, or other personal reasons.

The exchange request must be submitted within 3 days from the date the item is received.

Please note that:

– The item must be unused, undamaged, and returned in its original condition with the original packaging, tags, and accessories.
– The customer is responsible for the return postage cost for exchanges due to size, fitting, change of mind, colour, model preference, or other personal reasons.
– Once the returned item is received and approved, the eligible amount will be issued as Store Credit to your MOS Wallet.
– You may then use the Store Credit to purchase another available item.
– Any price difference must be topped up by the customer.
– Shipping charges for the replacement order may also apply.

If the item received is incorrect, damaged, or defective due to an error on our part, please contact us and we will assist you accordingly.

Earn as You Shop: Enjoy Your 3% Rebate!

When you shop with Millions Of Shades and your eligible order is successfully completed, you may receive 3% cashback credited to your MOS Wallet.

The cashback can be used towards future purchases on our website.

Please note that MOS Wallet cashback is non-withdrawable and is intended for purchases only.

To receive and use your cashback, you must have a registered customer account with us.

No. Cashback credited to your MOS Wallet is non-withdrawable and is intended to be used for future purchases at Millions Of Shades.

You may use your available wallet balance to reduce the amount payable on eligible future orders.

Please note that MOS Wallet cashback is separate from refunds. If an eligible refund is approved, it will be handled according to our Refund and Returns Policy and the applicable payment method.

Cashback itself cannot be exchanged for cash or transferred out of the MOS Wallet.

Shipping charges are calculated based on your delivery address, destination country, parcel weight, and available courier service.

The applicable shipping fee will normally be displayed during checkout after you enter your complete delivery address.

For international orders, different courier options may be available depending on the destination. Shipping rates and delivery services may vary from time to time.

Please note that any import duty, customs tax, VAT, or other charges imposed by the destination country, where applicable, are generally the responsibility of the recipient unless otherwise stated.

If you are unable to obtain a shipping rate during checkout, please contact us with your delivery location and we will assist you.

Once your order has been packed and handed over to the courier, your order status will be updated and the available tracking information will be provided.

You may check your order status and tracking details through your Millions Of Shades account under your order history.

Where available, shipping or tracking notifications may also be sent to the email address provided with your order.

Please allow some time for the courier’s tracking system to update after the parcel has been collected.

If your order has been marked as shipped but you are unable to locate the tracking information, please contact our Customer Service team with your order number for assistance.

An order may be placed On Hold when payment or payment verification is still pending.

This may happen if:

• You selected Manual Bank Transfer.

• You paid using QR Pay and your payment proof is still waiting for verification.

• You used another payment method that requires manual verification.

• Your payment was not completed successfully.

• We are waiting for payment confirmation or additional information.

• The order requires additional review before processing.

For QR Pay, your order will normally remain On Hold until our team verifies the uploaded payment proof. Once the payment is approved, the order status will be updated accordingly.

If your order remains On Hold for an extended period, please contact our Customer Service team with your order number for assistance.

Swift Dispatch for Your Delight

Your payment has been received, and we’re eager to get your goods on their way to you. Our team is committed to swift processing, ensuring your order is shipped at the earliest opportunity.

For a detailed overview and to avoid any potential misunderstandings, we recommend referring to the comprehensive details available in our shipping information. There, you’ll find valuable insights into the shipping process, estimated delivery times, and other essential details.

Your satisfaction is paramount to us. Should you have any specific queries or require further assistance, our dedicated support team is just a message away.

Thank you for choosing www.millionsofshades.my!

Important Notice: Temporary Suspension of Cash-On-Delivery

Regrettably, we must convey our apologies as we are currently unable to offer Cash-On-Delivery (COD) services due to a shortage of personnel. We understand the concerns related to online purchases and the apprehension surrounding potential scams. However, as a reputable and registered company with a legacy since 2010, we want to assure you of the following:

• Registered and Experienced: We are a well-established entity with a decade-long track record of serving our valued customers.

• Safety Assurance: Your safety and trust are our top priorities. While COD may be temporarily unavailable, our commitment to providing a secure and reliable online shopping experience remains unwavering.

We appreciate your understanding during this period, and we look forward to continuing to serve you with the same dedication and reliability that has defined us since our inception.

Thank you for choosing www.millionsofshades.my for your online shopping needs.

Millions Of Shades automatically displays prices based on your detected location when you visit our website.

Please note that the $ symbol is used by many different currencies, so a price shown with “$” does not necessarily mean that it is in US Dollars.

We recommend checking the currency code or selected currency shown on the website before placing your order.

The displayed currency may vary depending on your detected location, and it may also be affected if you are travelling or using a VPN.

Where available, you may change the displayed currency using the currency selector on our website.

The final amount charged may vary slightly depending on your payment provider’s exchange rate, conversion fees, or other applicable charges.