Frequently Asked Question

Frequently Asked Question

Frequently Asked Question (FAQ)

At www.millionsofshades.my, we stand behind the quality of our products with unwavering confidence. Rest assured, the majority of our offerings are authentic, representing the pinnacle of craftsmanship and excellence in every detail.

In our commitment to your satisfaction, we provide a generous return policy. If, for any reason, you find yourself less than completely satisfied with your purchase, you have the flexibility to return your order within a window of 7-14 days. This not only underscores our dedication to your contentment but also ensures that your shopping experience with us is as seamless and risk-free as possible.

Your trust is paramount to us, and we want every aspect of your interaction with www.millionsofshades.my to reflect the premium standards we uphold.

Thank you for choosing us as your preferred destination for quality products.

We’re pleased to inform you that an invoice/receipt will be automatically generated and dispatched to you upon the shipment of your order. This document serves as confirmation of your purchase and includes all the necessary details.

If, however, you require a specialized prescription glasses receipt for company reimbursement purposes, we kindly ask you to reach out to our customer service team. They will assist you in verifying your purchase and provide you with the necessary documentation tailored to meet your company’s claim requirements.

Feel free to contact us at contact us for any further assistance or clarification. We appreciate your understanding and value your business.

We extend our sincere apologies as we have decided not to continue operating our physical store since the implementation of MCO/PKP 2.0. In our commitment to providing you with the best possible service, we have opted to focus on our online platform. This strategic decision enables us to offer our products at more affordable prices, as we can eliminate the additional costs associated with maintaining a physical store, such as shop rental, electricity bills, and other operational expenses.

Understanding that selecting the right size is a common concern, we want to assure you that we have a solution in place — our “Return & Exchange” policy. If, for any reason, you encounter issues with the size of your order, we welcome you to utilize this policy. You can easily request an exchange, ensuring that you receive the perfect fit for your preferences.

We appreciate your continued support and look forward to serving you better through our online platform. Should you have any questions or require further assistance, our dedicated customer service team is here to help.

Discovering the right eyewear size is a breeze with www.millionsofshades.my. The simplest method is to inspect the size details printed on the inside of your current frames – an instant reference to guide you to the perfect fit.

For those who prefer a DIY approach, you can measure your face size accurately for a tailored fit. Every model showcased on our website comes with comprehensive measurements, empowering you to make an informed decision and select frames that complement your unique dimensions seamlessly.

However, we understand that even with the best guidance, there may be instances where the glasses received don’t match your expectations. In such cases, rest assured with our hassle-free 7-14 day returns policy. Simply send them back, and we’ll ensure you find the ideal fit that suits you perfectly.

Your satisfaction is our priority at www.millionsofshades.my, and we’re dedicated to making your eyewear experience as enjoyable and personalized as possible.

Your Assurance of Quality: Understanding Our Warranty Policy

At www.millionsofshades.my, we prioritize the longevity and quality of your eyewear. Most brands typically offer warranties spanning 1-2 years, primarily covering manufacturing defects. It’s crucial to note that damages resulting from customer negligence or regular wear and tear may fall outside the scope of standard warranties.

To address this, we present a unique solution — the MOS Accidental Protection. This supplementary protection plan goes beyond manufacturing defects, offering you comprehensive coverage against various issues that may arise from everyday use.

Explore the details of our MOS Accidental Protection Plan here.

Experiencing Issues? We’re Here to Help!

Should you notice any concerns with your item, such as faded lenses, insufficient screws, detached logos, skewed frames, or any other issues, we encourage you to reach out to us promptly. Our commitment is to ensure your complete satisfaction, and we are ready to facilitate an exchange to address any valid concerns.

At www.millionsofshades.my, we’re not just providing eyewear; we’re delivering an experience backed by quality, transparency, and dedicated customer service.

Ensuring Clarity in Your Purchase: Understanding Product Authenticity

At www.millionsofshades.my, we take pride in offering an array of products, with the majority being authentic and genuine. However, recognizing the diverse preferences of our valued customers, we also provide high-quality alternatives at a more affordable price point.

To maintain transparency and avoid any confusion, we have introduced a clear indicator — the “Status” in our “Product Description” section. If a product is labeled with “Status: High Quality,” it indicates that while the item is of excellent quality, it may not be an original product by the brand.

Rest assured, if a product lacks the “Status: High Quality” designation, it is guaranteed to be 100% original.

For a visual guide and further details, please refer to the image below:

Embracing Quality at Affordable Prices: Our Vision

We appreciate your keen observation, and indeed, you’ve caught a glimpse of our core vision at www.millionsofshades.my. Our mission is clear — to make quality products accessible to everyone at prices that won’t break the bank.

Beyond being an online retailer, our roots extend into a company well-versed in the intricacies of import and export. This wealth of experience enables us to source and provide you with products of the highest standards.

Moreover, our decision to forego physical storefronts has proven pivotal. By liberating ourselves from the constraints of traditional store overheads, we’ve successfully minimized our operational costs. This, in turn, directly contributes to the affordability of our offerings, allowing us to pass on the savings to you.

Thank you for acknowledging our commitment to delivering both quality and value. We’re delighted to have you as part of the www.millionsofshades.my community.

Your Satisfaction Matters: Hassle-Free Returns and Exchanges

At www.millionsofshades.my, your satisfaction is at the forefront of our commitment. If, for any reason, the item you receive falls short of your expectations or encounters any issues, we’ve streamlined the process to ensure your peace of mind.

Initiating an exchange or requesting a refund is a straightforward endeavor. Simply fill out the form located under “Return & Exchange” and our dedicated team will promptly attend to your request. We believe in making the resolution process as seamless as possible, putting your satisfaction first.

Your experience with us matters, and we’re here to make it right.

Earn as You Shop: Enjoy Your 5% Rebate!

Exciting news awaits! At www.millionsofshades.my, we believe in rewarding your loyalty. Upon the completion of your order, you’ll automatically receive a 5% rebate deposited into your wallet. Keep track of your rebates effortlessly by checking your wallet here.

Here’s the best part – you get to put those savings to use on your next purchase! The rebate amount will be deducted, making your next shopping experience even more delightful.

To ensure you don’t miss out on this fantastic perk, remember to activate your wallet by creating an account on our website. Your account not only safeguards your rebate but also unlocks a host of personalized features and benefits.

Start saving and shopping smarter with www.millionsofshades.my!

 This rebate money will be deducted on the next purchase. Note: You need to have an account on our website to activate your wallet.

Important Notice: MOS Wallet Rebate Policy

At www.millionsofshades.my, we strive to provide you with the best shopping experience, and part of this commitment involves clarifying our rebate policy:

  • Non-Withdrawable Rebates: The rebate funds in your MOS wallet are designed exclusively to enhance your shopping experience with us. Regrettably, these funds are not eligible for withdrawal.

  • Dedicated to Discounts: Your MOS wallet rebate is a valuable resource for securing discounts on your future purchases. Each time you shop with us, you can apply your accumulated rebate to enjoy savings on your order.

  • Refund Process Exception: The only circumstance where withdrawal from the MOS wallet is permitted is when the funds are intended for a refund process.

We appreciate your understanding of these terms. Should you have any questions or require further clarification, our dedicated customer service team is here to assist you.

Thank you for being a valued member of www.millionsofshades.my.

Transparent Shipping: Your Easy Guide to Shipping Fees

At www.millionsofshades.my, we understand that shipping fees can vary based on factors such as distance, weight, and size. To provide you with the most accurate and transparent information, we’ve streamlined the process:

No Fixed Price List: We don’t offer a static price list as shipping fees are dynamic and depend on specific order details.

Seamless Checkout Experience: To effortlessly determine your shipping fee, all you need to do is proceed to the “Checkout” section and input your shipping address. Our sophisticated system will then automatically calculate your shipping fee based on the relevant factors.

This approach ensures that you receive real-time and accurate shipping information tailored to your unique order.

Should you have any questions or require assistance with the shipping process, our customer service team is ready to help. Your convenience is our priority at www.millionsofshades.my.

Stay Informed: Your Shipment Confirmation

Exciting news awaits! Once your order is on its way, we’ll make sure you’re the first to know. Expect an email notifying you of the shipment. This email will be a comprehensive guide, including:

  • Courier Details: Learn which courier is entrusted with delivering your package.

  • Tracking Number: Your key to monitoring your order’s journey.

  • Dispatch Date: The pivotal moment when your item embarks on its adventure.

  • Track & Trace Link: A direct link to effortlessly monitor your package’s progress.

For our valued account holders, if you’ve created an account at Millions of Shades, you’ll find these details conveniently located in your account dashboard. My Account> Orders.

Your satisfaction is our priority, and we believe in keeping you informed every step of the way.


Payment Update: Your Guide to a Seamless Transaction

Encountering issues with your payment? It might be due to a selection of “Manual Bank Transfer” during checkout or a hiccup in the payment process. Fret not; we’re here to guide you:

  • Manual Bank Transfer: If you opted for this method in the “Checkout Section,” please ensure you follow through with the necessary bank transfer steps. This may take a bit of time for processing.

  • Unsuccessful Payment: In case your payment wasn’t successful, don’t worry. Give it a few minutes, and then head over to “My Account > Orders.” There, you’ll have the opportunity to retry your payment, ensuring a smooth and successful transaction.

We’re committed to making your shopping experience seamless. Should you encounter any challenges or need assistance, our support team is ready to help.

Thank you for choosing www.millionsofshades.my!

Swift Dispatch for Your Delight

Your payment has been received, and we’re eager to get your goods on their way to you. Our team is committed to swift processing, ensuring your order is shipped at the earliest opportunity.

For a detailed overview and to avoid any potential misunderstandings, we recommend referring to the comprehensive details available in our shipping information. There, you’ll find valuable insights into the shipping process, estimated delivery times, and other essential details.

Your satisfaction is paramount to us. Should you have any specific queries or require further assistance, our dedicated support team is just a message away.

Thank you for choosing www.millionsofshades.my!

Important Notice: Temporary Suspension of Cash-On-Delivery

Regrettably, we must convey our apologies as we are currently unable to offer Cash-On-Delivery (COD) services due to a shortage of personnel. We understand the concerns related to online purchases and the apprehension surrounding potential scams. However, as a reputable and registered company with a legacy since 2010, we want to assure you of the following:

  • Registered and Experienced: We are a well-established entity with a decade-long track record of serving our valued customers.

  • Safety Assurance: Your safety and trust are our top priorities. While COD may be temporarily unavailable, our commitment to providing a secure and reliable online shopping experience remains unwavering.

We appreciate your understanding during this period, and we look forward to continuing to serve you with the same dedication and reliability that has defined us since our inception.

Thank you for choosing www.millionsofshades.my for your online shopping needs.

Yes, our Gentle Monster products are authentic. When you purchase from us, you’ll receive a complete set of packaging that includes a Zeiss card, Gentle Monster cloth, Gentle Monster box, Gentle Monster case, Gentle Monster paperbag, and an authenticity card. However, please note that the design of the packaging may vary depending on the year the eyewear was produced.

Regarding the authenticity card, it does not come pre-filled with the “Code Pink.” This unique code is created and filled on the authenticity card by Gentle Monster HQ.

The ‘CODE PINK’ serves as Gentle Monster’s warranty verification, allowing them to confirm that you’re making a direct purchase from their authorized dealer. While this offers the advantage of flexibility to visit any Gentle Monster shop worldwide, it’s worth mentioning that you might end up paying three times more compared to purchasing from us.

We understand that this choice depends on the buyer. Some prefer to buy from us due to the significantly lower price than the MSRP, allowing them to save money and potentially purchase multiple items from our selection.

Moreover, we’ve been selling Gentle Monster products since 2015, which means we have extensive experience in checking the product quality and every detail of the craftsmanship. We carefully select products before offering them to our customers.

If you’d like to further assess the details of the sunglasses, we encourage you to watch our video. Additionally, if you still have any concerns, you can conduct a comparison with the same model at your nearest Gentle Monster store. This way, you can ensure you’re making an informed decision about your purchase.

If you have any other questions or concerns regarding any of our products please Contact Us.